REFUND POLICY – OXXA

At OXXA, we want you to feel confident with your purchase. Please review our refund policy carefully before placing an order.

1. 30-Day Money Back Guarantee

We offer a 30-day money back guarantee from the date of delivery. If you are not satisfied with your purchase, you may request a return within this period.

2. Return Eligibility

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be returned in its original packaging
  • You must contact us before returning the item

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

We do not accept returns in the following cases:

  • Items that have been worn, used, or damaged by the customer
  • Items returned without prior approval
  • Items returned after the 30-day period

4. Return Process

To initiate a return:

  1. Contact us via email with your order number
  2. Wait for return instructions and approval
  3. Ship the item back following our instructions

Returns sent without approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

Original shipping fees are non-refundable.

6. Refund Processing

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Processing times may vary depending on your payment provider.

7. Order Cancellation

Orders can only be canceled within 24 hours of placement. After this time, the order may already be in processing and cannot be canceled.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will resolve the issue as quickly as possible.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider

If the issue persists, contact us for assistance.

10. Contact Us

For any refund-related inquiries, please contact:

  • Email: contact@springgreen-curlew-324246.hostingersite.com
  • Phone / WhatsApp: +1 (406) 434-1655
  • Address: 1001 S Main St, Suite 600, Kalispell, MT 59901, USA
Shopping Cart
Scroll to Top